Online Store Info & Policies
Made-To-Order
Monette mouthpieces are made-to-order and usually will not be available as ready-made stock. There almost always will be a wait time to have your mouthpiece made, unless the shop happens to have an available extra of the mouthpiece that you order. Expected wait times are listed below. The standard estimated wait time will vary from one kind of mouthpiece to another, and the actual wait time can vary widely, due to many factors. We cannot guarantee an exact completion date or shipping date.
The available mouthpieces listed on our "New Old Stock" page are available for immediate shipping, without the normal wait time to have a mouthpiece made.
Wait Time
The wait time to have a mouthpiece made can vary greatly. Here are general wait time estimates:
Bb & C Trumpet Mouthpieces
The standard estimated wait time to have a common/popular Bb or C trumpet mouthpiece made is approximately 6 to 8 weeks. Uncommon sizes, vintage models, etc., are likely to take longer.
Other Kinds of Mouthpieces
Mouthpieces for cornet; flugelhorn; D & Eb trumpet; and piccolo trumpet are not made as often as Bb and C trumpet mouthpieces and typically involve a longer wait time. The standard estimated wait time for these mouthpieces is approximately 3 to 4 months.
Trombone Mouthpieces
Trombone mouthpieces are generally made once or twice per year, and the wait time is estimated at approximately 6 to 12 months.
Tuba Mouthpieces
Mouthpieces for tuba are made approximately once per year. The wait time is estimated at approximately 12 months.
Mouthpieces for Monette Instruments
Mouthpieces for Monette instruments are not sold through our online store and are only made by special, custom order. The estimated wait time for these is typically between 6 and 12 months.
Shipping Info
We ship mouthpieces via FedEx, both internationally and to US addresses.
FedEx does not deliver to P.O. Boxes.
If you feel that you need a different shipping method, please contact our Shipping Manager, Jeff Snyder (jeff@monette.net).
For International Shipping:
The shipping charge for international shipping does not include any Duty, VAT, Customs fees, or any other taxes or fees that your government may impose upon you when you import an item from the United States. Government taxes and fees are sometimes collected by FedEx. We are not able to calculate these charges on your behalf, and there is nothing we can do to reduce or eliminate them.
Once a mouthpiece has been completed and is being shipped from our shop, FedEx delivery to most locations will take 2-3 business days (non-holilday weekdays). International shipments can sometimes be delayed going through Customs.
Payment
Our online store accepts payments via credit card, debit card, PayPal, and Venmo.
If you are unable to use one of our regular payment methods, please contact our Shipping Manager, Jeff Snyder (jeff@monette.net) for information about other options.
Return Policy
We generally are not able to provide returns or exchanges. If there is a mistake with your mouthpiece order, we can provide an exchange only if the mouthpiece is returned to us in unused, un-played condition. Once a mouthpiece has been inserted into an instrument's mouthpiece receiver, it will show insertion marks on its shank and will no longer be in unused condition.